Accessibility
Effective September 16, 2026 · Last updated September 16, 2026
GRACE is used by older adults, their families, and care staff. This page sets out what we have done to make the service usable, what we have not finished, and how to reach us if something is hard to use.
1. Our aim
The people who use GRACE are older adults, their families, and the staff who care for them. Many of them have some degree of vision, hearing, motor, or cognitive difficulty. A service for this group that is hard to use is not doing its job.
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA across this website and the GRACE platform.
2. What we have done
On this website, as of the date above:
- Colour contrast throughout meets or exceeds WCAG AA. Measured against the page background: body text 16.9:1, secondary text 9.6:1, the faintest text 5.4:1, and each accent colour above 7:1. The standard asks for 4.5:1.
- A skip-to-content link on every page, so keyboard users can pass the navigation.
- Visible focus outlines on every interactive element, so it is always clear where you are.
- Text alternatives for images and illustrations, with purely decorative graphics hidden from screen readers rather than read aloud as noise.
- A written transcript of our sample call, beside the audio, for anyone who cannot hear it or would rather read.
- Reduced motion is honoured. If your device is set to minimise animation, this site does not animate.
- Every page declares its language, and dialogs keep keyboard focus inside them until closed.
- Type sizes were raised in several places after review, because passing a contrast test is not the same as being comfortable to read.
3. Known limitations
We would rather tell you what we have not finished than imply we have finished everything.
- The interactive sample dashboard and its calendar view have not yet been tested end to end with a screen reader. That test is scheduled.
- Our sample pages use data tables that are readable but have not been independently audited for screen-reader navigation.
- We have not yet commissioned an independent accessibility audit of the site.
Last reviewed: September 16, 2026.
4. For residents
GRACE reaches residents by telephone, on the phone they already have. There is no app to download, no screen to read, no wearable to charge, and no password to remember. For a resident with low vision, arthritis, or memory difficulty, that is the point rather than a limitation.
Communities can adjust how GRACE speaks with each resident — the time of the call, the pace, and how she handles a resident who needs a moment. If a resident finds something about the call difficult, staff can change it or stop the calls entirely, and that will never affect their care.
5. Tell us if something is hard to use
If any part of this website or the GRACE service is difficult for you to use, please tell us. We will treat it as a defect, not a request.
Write to info@gracefulcheckins.com with “Accessibility” in the subject line. We aim to reply within five business days, and we will provide the information you were trying to reach in another format if that is quicker than fixing the page.